Returns & Refunds
United States and other non-UK destinations: 15-day return window
You may request a return within 15 days of delivery. To be eligible for our standard change-of-mind return policy, the item must be unused and kept in its original packaging. Please keep your order confirmation or other proof of purchase. This commercial return policy does not limit any rights that cannot be excluded under applicable consumer law.
How to request a return
Before sending anything back, email hello@heyjudee.com with your order number and the reason for the return. We will review the request and provide the appropriate return address and instructions. Please do not send items to a warehouse without return instructions.
Change-of-mind return costs
Unless applicable law or a promotion requires otherwise, the customer is responsible for the cost of returning an eligible change-of-mind item. Original delivery charges are not refunded except where required by law.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, contact us promptly and include your order number plus clear photos of the item and packaging. Once the issue is confirmed, we will arrange an appropriate replacement, refund, or return at no additional cost to you.
United Kingdom cancellation and return rights
UK customers may cancel most online orders within 14 days after receiving the goods. After notifying us of the cancellation, you have a further 14 days to return the goods.
You may inspect the product as you would in a retail shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product's nature, characteristics, and functioning.
For a UK change-of-mind return, the customer is responsible for the return shipping cost. If an item is faulty, damaged on arrival, or incorrect, HeyJudee will cover the appropriate return, replacement, or refund cost.
Approved UK cancellation refunds include the product price and the cost of our least expensive standard delivery option. Additional charges for express or priority delivery are not refundable unless required by law. We will process the refund within 14 days after receiving the returned goods or evidence that the goods have been sent back, whichever occurs first. Sale items have the same statutory rights as full-price items.
Refund processing
Approved refunds are returned to the original payment method. After we issue a refund, your bank or payment provider may need additional time to post it to your account.
Questions
For return, cancellation, or refund questions, contact hello@heyjudee.com before shipping an item.